How to Contact Us

FAQs

If you have a question, each of our product pages comes with a comprehensive FAQs section where you can find the answer to most common queries.

Live Chat

For general queries regarding new quotes or active policies with us please use our Live Chat facility by clicking the "Live Chat" icon at the bottom right hand corner of your screen.

Our skilled agents are logged in to help you between 08:30 and 17:15 Monday to Friday. We cannot process adjustments or cancellations via live chat - please send these through the online form.

Outside our normal business hours we will not be available on live chat, but it's ok! Simply complete the online form for anything you need.

If no agent is available or there is a queue, you will be informed immediately.

MyAccount Self Serve

Introducing our new self-service platform! Currently available for Eversure Excess, Camera and Cycle Customers only. You can access your policy documents and manage automatic renewal online.

Please select your product to activate or log in:

Car Hire Excess Camera Cycle

We are rolling this out to our Caravan and Breakdown products shortly and are also looking to enhance and expand the self serve functionality in the near future - Manage your insurance at a time to suit you, quickly and securely!

Online Form

For any policy changes or cancellations please complete the form and we'll be in contact as soon as possible. We aim to respond to all enquiries within two working days. However, during our busiest periods, response times may be slightly longer. We appreciate your patience and will get back to you as soon as possible.